Returns & Exchanges

At ProtoArc, we stand behind the quality of our ergonomic peripherals and offer a 30-day money-back guarantee to ensure your absolute satisfaction. If your new gear doesn't perfectly fit your workflow, we are here to help with a seamless return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] within 30 days of delivery with your order number and the reason for your return.

• 2.
  Receive Authorization

  Once your request is approved, we will provide a Return Merchandise Authorization (RMA) number and the specific shipping address for our returns warehouse.

• 3.
  Pack Your Device

  Securely pack the item in its original packaging including all cables, dongles, and manuals to ensure the product remains protected during transit.

• 4.
  Inspection and Refund

  After our technicians inspect the returned device for quality assurance, your refund will be processed to your original payment method within 5-7 business days.