Frequently Asked Questions
Everything you need to know about your ProtoArc experience.
What is the standard shipping time for orders?
Orders typically process within 1-2 business days. Standard shipping within the United States generally takes 3-7 business days, while international shipping can take 10-20 business days depending on the destination.
What is the ProtoArc return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund or exchange.
Do ProtoArc products come with a warranty?
Yes, all ProtoArc electronics include a standard 12-month limited warranty that covers manufacturing defects. You can also register your product on our website to extend your warranty coverage.
How do I pair my Bluetooth keyboard or mouse?
To pair your device, turn it on and press the 'Connect' or Bluetooth channel button for 3 seconds until the indicator light flashes. Then, select the device from the Bluetooth menu on your computer or tablet.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options such as PayPal, Apple Pay, and Google Pay.
Are ProtoArc products compatible with Mac and Windows?
Most ProtoArc peripherals are designed with dual-system compatibility. They feature dedicated keys for both Windows and macOS layouts and can often switch between devices with a single click.